“Free Shipping” Gets Automatic 5 Star DSR on eBay
The eBay feedback DSR for Shipping & Handling is automatically getting 5 Star ratings if the Seller offered FREE SHIPPING, according to alert reader SimplyMyBusiness. I was able to test and verify this myself later in the evening, though it isn’t clear that it’s anything other than a trial run.
When leaving feedback the Buyer is asked, “How reasonable were the shipping and handling charges?” If FREE SHIPPING was offered in the trade, the DSR stars are greyed out – locked – with a blue link next to the line, saying, “Why can’t I enter this rating?” It looks like this capture I made below.
Click to see larger graphic
Because this has not been formally announced, it may only be a test of this set-up. It would certainly be a welcome change with many Sellers who have complained bitterly that any rating lower than a “5″ for S&H was unfair when FREE SHIPPING had been offered.
Today’s “PowerUp” newsletter said, “Starting in October, when you offer free shipping you could automatically get 5-star DSRs for shipping costs when your buyer chooses free shipping.” This would seem to foreshadow this as a permanent change before the holidays. The eBay newsletter added, “Listing with free shipping can also get a boost in Best Match for Fixed Price (where applicable), and visibility in Free Shipping search filters.” An official announcement about all this could come at any time, though eBay may wait until next week’s “eBay On Location” event in San Jose, CA to discuss any change.
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