Cranky Corner: Suggested Reply to Upset Customer over Shipping Quote Error
May 28, 2011
This was a suggested response to a customer who was upset that the shipping cost displayed by her eBay invoice was 3X the cost shown by the item page on a multple purchase. (Honor the first shipping price, you fraud, or cancel my order!) Dear Customer, I apologize for the problem you noticed with the shipping price [...]
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