Outright releases interesting infographic on 1099-K

March 13, 2012

The folks over at Outright continue to pour out good information for small sellers. The latest is an “infographic” full of interesting nuggets about the new 1099-K form. Click here for the full post at Outright.com.


Kabbage Awards UJ “Tallest Thinking Cap” Oscar Award

January 27, 2012

Oscar Season is upon us, and the fine folks over at Kabbage caught the fever recently, awarding me their gold statue for “Tallest Thinking Cap.” In their fun article, they cite my pointy-headedness in the win “for always having his eye on the future of ecommerce.” I actually do enjoy trying to look ahead to […]


Cranky Corner: Suggested Reply to Upset Customer over Shipping Quote Error

May 28, 2011

This was a suggested response to a customer who was upset that the shipping cost displayed by her eBay invoice was 3X the cost shown by the item page on a multple purchase. (Honor the first shipping price, you fraud, or cancel my order!)    Dear Customer, I apologize for the problem you noticed with the shipping price […]


Paypal Fees Increase, Change Nearer to Industry Standards

June 15, 2010

Listen to the streaming podcast below (05:50) A recent PayPal announcement has surfaced of the payment services intention to make several changes in its fees.  This has been met with a lot of complaining and grandstanding, so you’re probably wondering, “What’s going on?” There are three particularly important changes.  The first one, scheduled to begin […]


Conversation with eBay – Part V

September 28, 2009

 The “Best Match” sort continues to evolve with eBay’s SR2 announced changes. In this interview segment, Jim “Griff” Griffith explains how “Impressions” and “Performance” scores are used, what Top-Rated Seller adds, and how item relevance and shipping affect this little-understood search mechanism. (Run length: 05:37) This is the fifth part of an ongoing series.


Conversation with eBay – Part IV

September 16, 2009

 eBay’s Jim “Griff” Griffith explains the cancellation of the Insurance option for listings, why eBay acted to remove the option, and how Sellers and Buyers should see the change. Are Buyers or Sellers responsible for insuring the parcel delivery? Griffith talks eBay and Insurance in this segment. (Run length: 05:42) This is the fourth part […]


Conversation with eBay – Part III

September 9, 2009

In this portion of my conversation with eBay’s Jim “Griff” Griffith, he provides more detail and insight into the qualifications needed for the new Top-Rated Seller program. He also responds to allegations that eBay no longer wants small sellers or is intentionally driving them away from the marketplace. (Run length: 05:06) This is the third […]


OKC Sellers to Meet Thursday, Sell Planet Earth

September 7, 2009

The OKC eSellers group meets this Thursday night 7:00PM – 9:00PM to share experiences and learn more about eCommerce.  The meeting will be held at Asbury UMC in south OKC (see below). This month we finally get to look at breaking the summer doldrums and forward to the approaching holiday season. Now is a great […]


Conversation with eBay – Part II

September 1, 2009

It is true that international sales do suffer more from lower DSRs. In the new program that’s coming up, called “Top-Rated Seller,” we’re just not going to count International DSRs for shipping. [Sellers] no longer have to fear receiving lower DSRS from their International sales…


Conversation with eBay – Part I

August 26, 2009

On July 31, I had a conversation with eBay about its recent “SR2″ announcement. The scheduled changes are sweeping, sometimes dramatic, and can be confusing. (You can see them coming as important dates on the Calendar tab.) There will be new Seller requirements, more Powersellers – and a new “top seller” level, changes to DSRs, […]